Hello! Welcome to www.subtrakt.it. (the “Site”) the official website for Subtrakt, LLC. Subtrakt respects your privacy and we are committed to maintaining and using this information responsibly. We encourage you to read the following terms governing your use of and purchase of products from the Site. This privacy policy addresses the use and disclosure of personal information we collect from you. By visiting our website, or providing your information to us, you agree to be bound by these Terms of Service set forth below (the “Terms”).

Modifications to these Terms

From time to time, we may change the terms that govern your use of our Site. Your use of our Site following any such changes to these Terms constitutes your agreement to follow and be bound by the terms as changed.

Site Contents

Other than for the purchase of merchandise from our Site, our Site and the contents of our Site (the “Contents”) are intended for personal, noncommercial use. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in or exploit in any way, in whole or in part, any of the Contents, the Site, or any related software.  We may change, move or delete portions of, or may add to our Site or its Contents from time to time, and these terms cover any subsequent changes or modifications to our Site and/or its Contents.

The Site and its Contents are protected by copyright, trademark, trade dress and other laws and Subtrakt, LLC owns and/or uses with permission all worldwide right, title and interest in and to the Site and its Contents.  Subtrakt.it, Subtrakt, and all other trademarks appearing on the Site are trademarks of Subtrakt, LLC or are licensed and/or used with permission.  You agree not to display or use such trademarks without Subtrakt, LLC’s expressed permission. 

User Comments, Feedback, Postcards and Other Submissions

Any and all comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered by you to Subtrakt, LLC on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, "Comments") shall be and remain Subtrakt, LLCproperty. Subtrakt, LLCis not under any obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments.

By submitting a comment, you agree that the Comment you submit to the Site does not violate any right of any third party, including copyright, trademark, privacy, patent or other personal or proprietary right(s). You further agree that the Comment you submit to the Site does not contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you submit.

Site Transactions

We reserve the right to request further identification for credit card processing on any order you place with us.  We reserve the right to change and/or refuse any order you enter on the Site. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order; including multiple orders entered by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. In the event we change or cancel an order, we will attempt to notify you by contacting the applicable contact information provided when order was submitted on the Site.

Return Policy

We have a 30-day return policy (please contact us at hello@subtrakt.it). In order to receive a full refund, we ask that the item be returned in its original packaging. You will be responsible for return shipment costs. Please be sure to ship your item by insured, traceable mail. This service is offered by UPS, USPS, and other carriers.  We highly recommend you insure your parcel and adequately protect during shipment. Subtrakt is not responsible for product lost or damaged during shipment. Once the item has reached our facility, please allow for 5-10 business days for the funds to be credited to your account.

If you are unable to comply fully with the return policy, unfortunately you may not be entitled to a full refund or any refund.

Failed Deliveries & Returned Packages

In the case that the mailing service is unable to deliver a package due to an incorrect address entered by the customer, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or otherwise, Subtrakt is not responsible for payment of return shipping costs levied by the courier. Similarly, Subtrakt is not responsible for the payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery.